Information Technology Supervisor - Help Desk

Morrow, GA

COMPANY OVERVIEW: Clayton County Water Authority provides water, sewer, and storm water services to more than a quarter of a million people throughout Clayton County and its six cities through approximately 82,000 customer accounts.

POSITION SUMMARY: The purpose of this classification is to supervise technical support staff to ensure that end users are receiving the highest level of customer service possible at all times for level-one and level-two incidents. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user technical support requests, including but not limited to, the coordination of computer service desk functions, software and hardware troubleshooting, and connectivity.

ESSENTIAL FUNCTION & RESPONSIBILITIES:

• Supervises, directs, and evaluates helpdesk staff and assigned interns.
• Supervises desktop support services and is responsible for the day-to-day administration of the service desk software.
• Processes Technology Change Request for all new employees, transfers and exiting employees; Sets up and maintains network user accounts, updates equipment assignments, employee permissions and file server access.
• Works with helpdesk staff to prepare and install newly acquired desktop computers, printers, tablets, and mobile devices.

Specific License or Certification: None.

Minimum Qualifications:

Bachelor’s Degree in Information Technology, Information Systems, or a related field preferred; supplemented by five years of progressively responsible experience in helpdesk support or systems administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

PAYGRADE:                                           20 (starts at $28.293/hour)                                        

DEADLINE:                                            Friday, February 26, 2021