Customer Service Specialist

Morrow, GA

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Accepts cash, check, money order, and credit card payments for water services: posts water and sewage bill payments; and processes payments for deposit.

Processes and generates service orders for new service, transfers and termination of services as requested by customers.

Performs customer service functions for walk-in customers: answers questions regarding account balances; handles customer complaints; makes payment arrangements; prepares orders for reconnection of service; and prepares leak adjustment requests.

Assists customer with troubleshooting for possible leak sources: contacts or dispatches appropriate orders via City Work applications to other water authority personnel as needed.

Processes applications for Automated Cash Handling (ACH) Draft Service, Senior Citizens Program, Continuous Service Program, and the Budget Billing Program.

Processes applications for purchase of hydrant meters: accepts payments; and direct customers to warehouse for meter pick up.

Initiates Workflow Requests between Customer Service and other departments: performs follow-up, if necessary.

Provides back up and assistance to other department staff as needed.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Communicates with supervisor, other CCWA employees, vendors, third party service contractors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Additional Functions:

Performs other related duties as required.

Minimum Qualifications:

High school diploma or GED preferred; supplemented by one years of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position.


PAYGRADE:                                     14H (starts at $18.325/hour)

DEADLINE:                                       Friday, January 22, 2021



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